About Us

QB has consistently been a leader in delivering value. We believe in setting our own standards. What differentiates us is our commitment to investing in our people, processes, and innovation. We act as an extension of our clients’ teams, aligning with their culture to achieve optimal results.

How did we start?

Since its founding, QB has been offering tailored outsourcing solutions to global partners. We embody a unique blend of top-tier people, processes, and technology. Our integrated business processes, combined with smart technologies, ensure best-in-class outcomes. Our growth has largely stemmed from client referrals, highlighting the quality of our services and deliverables. We genuinely believe that our most valuable assets are our experienced team members and the clients who have placed their trust in us, enabling us to deliver significant value.

People and Processes

The driving force behind QB is its people and processes. We were among the pioneers in our field to provide world-class training to our team and the first to implement mandatory ongoing upskilling programs led by domain experts and industry leaders. Our training programs have not only been adopted by competitors but have also been successfully franchised to various educational and training institutions.

We are one of the few companies to adopt a process-oriented approach to customer satisfaction, treating all stakeholders—internal or external—as clients. We have integrated real-time metrics for workflow management, quality control, and reward management. During a time when the global healthcare documentation industry struggled with quality measurement parameters, we developed our own quality standards based on the guidelines from the Association for Healthcare Documentation Integrity (AHDI) and provided quality audits for several of our processes. This data is analyzed to enhance our internal mechanisms and ensure faster, more efficient service for all our clients.

Spirit of Innovation

QB has consistently been at the forefront of innovation throughout its history. We adopted security and confidentiality standards early on, requiring all partners and associates to comply. We also share and promote best industry practices with our clients and employees to enhance the global perception of the quality offered by outsourcing partners like us.

We actively encourage both employees and management to propose innovative solutions that can transform processes. Many of our advancements originate from our team members, who are motivated and rewarded for developing new processes that improve client productivity and accuracy through systematic automation. This mindset is bolstered by a world-class in-house software innovation team capable of turning most ideas into reality.